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Quality Products. Expert Service.
Welcome to Pastry Chef Central Inc., we take pride in what we do and it shows. As the Internet's oldest baking and pastry website, we have been providing our customers with professional baking tools and world-class pastry ingredients, since 1997. Our expertise in the bakery field, allows us to provide knowledgeable assistance and an extensive line of unique products. This effort brings us tremendous satisfaction and we are proud in knowing we deliver value and friendly customer service.
- J. Marshall, President
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Company Information
Order Submission: www.pastrychef.com
Mail: Pastry Chef Central, Inc.
1355 West Palmetto Park Road, Suite 302
Boca Raton, Florida 33486-3303
561-999-9483
fax: 561-999-1282
Order Status Inquiries Only: 888-750-CHEF
E-Mail: customer_service@pastrychef.com
Business hours: Monday-Friday 9am to 4:30pm est |
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Safe Shopping Guarantee
At Pastry Chef Central Inc., a safe and secure on-line shopping experience is our foremost obligation to you our customers. When you place an order online, all personal details and credit card information are scrambled using 256-bit encryption technology before being sent over the internet. Our shopping cart platform is the best in the industry! Using encryption codes, a firewall-protected backend database and secured socket layers (SSL) by Geo Trust to insure your transactions are secure. This technology makes it impossible for your information to be stolen or intercepted while being transferred.
Infrastructure protection is further provided by McAfee/ScanAlert best known for its Hacker Safe trustmark, the world's leading provider of ecommerce website security services. This technology provides our customers with the confidence they are shopping at a safe and secure web site.
Payment Methods:
● Visa, Master Card. Prepayment by Check or Money Order.
● USA and Canadian, Visa or MasterCard are only accepted.
● Orders above $100.00, ship "only" to the confirmed credit card Billing Address.
Order Status
We believe in a well informed customer. When you place an order with Pastry Chef Central Inc., our system will provide each customer with a complete follow-up email referencing their order. This email message will include order confirmation and delivery tracking information. You may also create a personal account, allowing you to review order history, check on your current status and make changes if necessary. In the event of a delay or backordered item, you will be notified by e-mail or phone. A final email will then be sent to confirm your shipment including package tracking information.
Delivery
Most purchases are shipped from our Boca Raton, Florida warehouse location using UPS Ground Service (Standard) for delivery addresses to all 50 United States and Canada with arrival time within 1 to 12 business days from receipt of your order depending on your location.
Items sent directly from our suppliers may take longer to arrive and are customarily shipped using Standard Ground Delivery. Items ordered together may not arrive in the same box or at the same time.
PO Box addresses can not be processed.
Standard Shipping Information
United States: Items are shipped using UPS Ground Service to arrive within 1-7 business days from shipment of your order. Delivery Charges are calculated using UPS "On-Demand Rates" based on weight, zone and handling.
View UPS Time-In-Transit Map
Canada: Items are shipped using UPS Standard to Canada to arrive within 7-12 business days from shipment of your order. Delivery Charges are calculated using UPS "On-Demand Rates" based on weight, zone and handling. Import tax, duty and brokerage fees are assessed by Canadian Customs and charged to customer at time of delivery.
Rush Delivery Information
United States: Items are shipped using UPS Next Day Air with guaranteed delivery by next business day to most US addresses. Delivery Charges are calculated using UPS "On-Demand Rates" based on weight, zone and handling. Orders must be received by 12:00pm EST - Monday thru Friday for same day shipment.
● Rush delivery is not available on all catalog items.
● Saturday / Sunday delivery is not available on rush deliveries.
● Rates are subject to change without notice. |
Return Policy
We are committed to finding and bringing to our customers the highest quality products available.
Inspect all merchandise upon arrival. If you are not fully satisfied with your Pastry Chef Central, Inc. purchase, please contact us immediately at 1-888-750-CHEF or via e-mail at customer_service@pastrychef.com
You may return pastry tools within 30 days and baking ingredients within 5 days from receipt of your order. Please contact us for a return authorization number and shipping instructions.
All returns and exchanges must be in new, restocking condition and contain all original packaging and accessories to be accepted.
Heat sensitive ingredients or opened ingredients may not be returned.
Product damaged through customer abuse or improper handling will not be accepted.
Original Shipping charges and Return Delivery charges will not be refunded.
Special Orders may not be returned.
Once we have received and inspected the returned merchandise, you will be notified via e-mail concerning your refund. If approved, you can expect a refund within 5 business days
Customer Satisfaction: Reviews and Feedback
Sales Tax and Pricing
Sales tax of 6.5% will be accessed for orders shipped to a Florida address.
Product prices are subject to change without notice.
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| Privacy Commitment |
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Pastry Chef Central Inc., has been a Trusted Web Merchant since 1997.
We are committed to protecting the privacy of our users !
We know you care how information about you is used and shared and we appreciate your trust that we will do so carefully and sensibly. We want to provide a safe and secure user experience for our customers. We will use our best efforts to ensure that the information you submit to us remains private and is used only for the purposes as set forth herein. The following reflects our commitment to you. |
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Our Pledge - General Information Disclosure
Customer information is confidential and we do not disclose, share or sell any information about your individual visits to Pastry Chef Central Inc., nor any personal information that you provide, including your name, address, e-mail address, telephone number, credit card number, etc., to any outside third-parties, except when we believe the law requires it. Your visit to Pastry Chef Central, will be safeguarded to insure the utmost privacy protection and order security.
Communications
The information we receive from you enables us to process your purchase, confirm your order, notify you to shipment status and we may also provide you with future marketing information. We collect information you provide when you place an order, send us an e–mail or call us. This information may include personal or preference information you provide to us and is added to our customer database. We may use this information for such means as marketing and promotional purposes or to contact you for further offers on our site. We do not share customer information with any outside third parties. If you wish to "opt-out" from receiving such mailings, e-mail promotions or telephone calls from us, please click here for contact information.
Privacy Commitment for You
If at any time you have questions or concerns about Pastry Chef Central's Inc. privacy commitment, please feel free to email us at privacy@pastrychef.com or call us at (561) 999-9483 and speak to one of our representatives.
Thank you for using Pastry Chef Central. We'll keep working hard to earn your loyalty!
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